Driver identity and live selfie checks
Drivers verify their identity during onboarding and can be asked to complete a live selfie check before driving.
Trust & safety
Trust at every turn.
From clear trip details to driver and vehicle checks, heyGo is designed to help riders and drivers move through Lagos with confidence.
Explore our approachOur safety commitment
heyGo’s aim is to build a trusted ride marketplace where riders and drivers can participate with confidence. That starts with clear information, responsible verification and support when something needs attention.
Verification before the trip
Know who and what is moving.
Identity and document checks connect every approved driver, rider and vehicle to the trip.
Rider identity verification
Rider identity checks help drivers know that the person requesting a trip is connected to a verified account.
Vehicle and document verification
Driver licences, government identity, vehicle documents, insurance, roadworthiness and inspection records are checked before approval.
Protection during the journey
The trip stays visible while it moves.
Live signals make it easier to follow a ride, share progress and respond when something changes unexpectedly.
Live trip tracking
Riders and drivers can follow location and journey progress while a trip is active.
Share your trip
Send live trip details and route progress to a trusted contact for extra reassurance on the road.
Trip and route monitoring
heyGo checks active trips for unusual route changes and other signals that may need attention.
SOS and emergency assistance
An SOS alert can reach the heyGo safety team, emergency services and the rider’s trusted contacts.
Child trip protection
Extra safeguards parents can see.
Child trips use mandatory confirmation and automatic recording, with a live view available from the child’s phone.
PIN verification before pickup
A child trip cannot begin until the correct safety PIN has been confirmed.
Live video from the child’s phone
An authorised parent or guardian can view a live video stream from the child’s phone during the trip.
Audio recording for child trips
Audio recording starts automatically during a child trip, adding another record if a safety concern is raised.
Account and community protection
Controls that respond when needed.
Privacy, account security, driver wellbeing and clear enforcement strengthen the safety system around every trip.
Audio recording on request
A rider or driver can request in-app audio recording when they want an additional record of the trip.
Phone-number masking
Riders and drivers can communicate about a trip without exposing their personal phone numbers.
Driver fatigue alerts
Drivers receive timely reminders when extended driving time indicates that a rest break is needed.
Ratings, reports and enforcement
Trip ratings and incident reports help heyGo investigate concerns and suspend accounts when required.
PIN-protected wallet access
Opening the heyGo wallet requires PIN verification, adding a mandatory check before access is granted.
Login alerts and biometrics
Account alerts flag unfamiliar access, while supported devices can use fingerprint or face authentication.